Resort Reservation Specialist: Guest Experience & Upsell Pro

Sun Communities & Sun Outdoors; Southfield (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical and Prescription coverage

Dental and Vision Plans

401(k) Plan with matching contribution

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Team Member Perks & Discounts

Job summary

Sun Communities & Sun Outdoors in Southfield, Michigan is seeking a Resort Reservation Specialist to create an engaging experience for RV Resort customers. Responsibilities include managing inbound and outbound calls, guiding customers through the reservation process, and maximizing sales through effective communication.

The ideal candidate must have a high school diploma, at least one year of customer service experience, and excellent organizational skills. Benefits include competitive medical coverage, a 401(k) plan, and paid parental leave.

Qualifications

• Minimum 1 year of sales and customer service experience.
• Proficient in using Microsoft Office, email, and internet resources.

Responsibilities

• Handle inbound and outbound reservation calls.
• Educate guests about resort locations and amenities.
• Maximize sales and meet reservation goals.

Skills

Excellent customer service

Organizational skills

Interpersonal skills

Communication skills

Basic computer proficiency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Sun Communities & Sun Outdoors in Southfield, Michigan is seeking a Resort Reservation Specialist to create an engaging experience for RV Resort customers. Responsibilities include managing inbound and outbound calls, guiding customers through the reservation process, and maximizing sales through effective communication.

The ideal candidate must have a high school diploma, at least one year of customer service experience, and excellent organizational skills. Benefits include competitive medical coverage, a 401(k) plan, and paid parental leave.