RV Resort Operations & Guest Experience Lead

Sun Communities & Sun Outdoors; Aarons Place (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

DailyPay

Paid Time Off

401(k) Plan

Tuition Reimbursement

Health insurance

Job summary

Sun Communities & Sun Outdoors is seeking an Assistant RV Resort Manager to support day-to-day operations at our Sun RV Resorts, assisting with management, office administration, marketing, and maintenance. The role serves as a day-to-day point of contact for guests and residents, helping ensure safety, compliance, and high-level guest experiences while upholding Sun's standards and curb appeal.

You will collaborate with resort teams and supervisors to resolve issues quickly and maintain

Qualifications

• High School Diploma or GED (Required)
• 1 year in experience in the property/resort management industry (Required)
• 6 months in previous sales & leasing experience (Preferred)
• 6 months in experience using NetSuite (Preferred)
• Demonstrated leadership abilities
• Excellent verbal and written communication skills
• Strong organizational and negotiation skills
• Knowledge of basic accounting principles
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Basic computer proficiency including email, internet and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Required Certifications/Licensures:(Valid driver's license)

Responsibilities

• Ensures compliance of policies designed to increase team member safety. Completes and submits workers' compensation accident reports and incident reports on a timely basis. (Essential)
• Ensures compliance with the federal, state and local agencies that regulate fair housing laws and resort operations. (Essential)
• Handles and reports emergencies that may arise onsite, insuring adherence to standard operating procedures. (Essential)
• Handles resident and guest complaints/inquiries in a timely & professional manner by communicating through a variety of means, and offers solutions consistent with guidelines established by Sun. Written correspondence to inquiries must be sent by the RVP. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Ensures guests and residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
• Consults RV Resort Manager or RVP to determine the best course of action in the event a question or situation does not have an established guideline.
• Coordinates the timely distribution of rental increase and lease renewal notices (if applicable).
• Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins.
• Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards.

Skills

Leadership

Communication

Organization

Negotiation

Accounting basics

Adaptability

Education

High School Diploma or GED

Tools

NetSuite

Job description

Sun Communities & Sun Outdoors is seeking an Assistant RV Resort Manager to support day-to-day operations at our Sun RV Resorts, assisting with management, office administration, marketing, and maintenance. The role serves as a day-to-day point of contact for guests and residents, helping ensure safety, compliance, and high-level guest experiences while upholding Sun's standards and curb appeal.

You will collaborate with resort teams and supervisors to resolve issues quickly and maintain