Resort Reservation Specialist

Sun Communities & Sun Outdoors; Southfield (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical and Prescription coverage

Dental and Vision Plans

401(k) Plan with matching contribution

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Team Member Perks & Discounts

Job summary

Sun Communities & Sun Outdoors in Southfield, Michigan is seeking a Resort Reservation Specialist to create an engaging experience for RV Resort customers. Responsibilities include managing inbound and outbound calls, guiding customers through the reservation process, and maximizing sales through effective communication.

The ideal candidate must have a high school diploma, at least one year of customer service experience, and excellent organizational skills. Benefits include competitive medical coverage, a 401(k) plan, and paid parental leave.

Qualifications

• Minimum 1 year of sales and customer service experience.
• Proficient in using Microsoft Office, email, and internet resources.

Responsibilities

• Handle inbound and outbound reservation calls.
• Educate guests about resort locations and amenities.
• Maximize sales and meet reservation goals.

Skills

Excellent customer service

Organizational skills

Interpersonal skills

Communication skills

Basic computer proficiency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Overview

Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades.

Job Duties

• Field incoming phone calls from resort hotline and the field (Essential)
• Respond to incoming web chats ensuring a positive customer experience (Essential)
• Guide incoming callers through the reservation process (Essential)
• Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities (Essential)
• Educate guests on resort locations, amenities and bookings (Essential)
• Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis
• Works with existing customers to obtain potential new customers through referral programs
• Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
• Meets and/or exceeds all reservation goals as assigned
• Adheres to all company policies regarding inbound and outbound calls
• Other duties as assigned

Requirements

• High School Diploma or GED (Required)
• 1 year in sales and customer service experience (Required)
• Excellent customer service and organizational skills
• Strong interpersonal and communication skills
• Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet
• Required Certifications/Licenses: Valid driver license

Benefits

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program

Benefits (continued)

• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty