Resort Recreation Associate: Guest Experience & Amenities

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated at Orange Lake Resort in Kissimmee, FL is seeking an attentive attendant to maintain guest satisfaction across the Activity Center, arcade, pools and outdoor amenities. You will help ensure clean spaces and safe operations for families.

Responsibilities include supervising Fun Zone areas, enforcing resort rules, and performing room inspections. A high school diploma and prior guest-service or custodial experience are preferred.

Qualifications

• High School Diploma or equivalent.
• Demonstrated experience interacting with children and families.
• Experience in a theme park, parks and recreation, hospitality or resort environment are desired.
• Custodial experience preferred.
• Prior cash handling experience preferred.
• Familiarity with water safety, CPR/AED certification a plus.

Responsibilities

• Overseeing and ensure guest satisfaction in the amenities area such as Fun Zone (water slide, rock climbing and more), miniature putt-putt golf area, arcade, cabanas and more.
• Consistent cleaning of Activity Center, Arcade, Pools, Amenities including but not limited to dusting, vacuuming, hosing of decks, pick up trash, sanitizing, window washing, scrubbing tiles, empty and re-bag trash bins.
• Inspect pool areas daily, including but not limited to, test emergency pool phones, inspect all ladders, handrails, pool deck, floor grates, handicap lifts, first aid kits, life saving devices.
• Enforcement of rules and regulations in all areas, including occupancy levels and full knowledge of 911 emergency procedures.
• Performs other tasks as assigned, including room inspections.

Skills

Customer service

Cash handling

English communication

Attention to detail

Self-directed

Education

High School Diploma or equivalent

Experience interacting with children and families

Experience in hospitality or resort environment desired

Job description

Holiday Inn Club Vacations Incorporated at Orange Lake Resort in Kissimmee, FL is seeking an attentive attendant to maintain guest satisfaction across the Activity Center, arcade, pools and outdoor amenities. You will help ensure clean spaces and safe operations for families.

Responsibilities include supervising Fun Zone areas, enforcing resort rules, and performing room inspections. A high school diploma and prior guest-service or custodial experience are preferred.