Poolside Bartender & Guest Experience Pro

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vac

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations Incorporated is hiring at Orange Lake Resort in Kissimmee, FL to serve guests by preparing and delivering cocktails and beverages, taking orders, and providing a high level of guest service in the pool area.

The role requires strong product knowledge, up-selling skills, and the ability to answer guest questions while delivering an engaging experience. Certification in ServSafe/TIPS can be obtained through the employer if not already held.

Qualifications

• Must have high school diploma or GED preferred.
• Cash-handling experience preferred.
• Customer service and/or food & beverage service required.

Responsibilities

• Warmly welcome guests, inform them of specials, take food & beverage orders, make recommendations, and up-sell items.
• Accurately input orders using POS, itemize checks including tax, and present to guests.
• Serve food and beverages, check back for satisfaction, and address issues with urgency.
• Pre-bus tables during service; remove dirty dishes and trash for cleaning.
• Complete pre-shift and post-shift side-work as directed by the manager.

Skills

Guest relations

Customer service

Cash handling

POS systems

Upselling

Education

High school diploma or GED preferred

Tools

POS computers

Job description

Holiday Inn Club Vacations Incorporated is hiring at Orange Lake Resort in Kissimmee, FL to serve guests by preparing and delivering cocktails and beverages, taking orders, and providing a high level of guest service in the pool area.

The role requires strong product knowledge, up-selling skills, and the ability to answer guest questions while delivering an engaging experience. Certification in ServSafe/TIPS can be obtained through the employer if not already held.