Resort Phone Concierge

Swain Resort; Northern, New York (KY, NY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Swain Resort in Kentucky is seeking a Phone Attendant to deliver courteous, accurate, and efficient guest service by phone. You will handle ticketing inquiries, reservations, rentals, and general resort information while representing Swain Resort professionally.

This seasonal/part-time role requires weekend and holiday availability. You will answer calls, provide information on lift tickets, season passes, rentals, and lessons, and escalate issues to supervisors when necessary.

Qualifications

• Experience in customer service, call center, or ticketing preferred.
• Strong verbal communication and listening skills.
• Detail-oriented and able to record information accurately.
• Friendly, professional, and patient demeanor.

Responsibilities

• Answer incoming calls promptly and professionally.
• Provide information on lift tickets, season passes, rentals, and lessons.
• Assist guests with reservations, tickets, and account inquiries by phone.
• Record accurate messages and forward requests to the relevant department.
• Maintain up-to-date knowledge of resort events and promotions.
• Handle guest issues calmly and escalate when needed.
• Keep workstation clean and organized.
• Support other ticketing or guest services staff during peak times.
• Follow safety and confidentiality procedures.

Skills

Verbal communication

Listening

Detail oriented

Customer service experience

Job description

Swain Resort in Kentucky is seeking a Phone Attendant to deliver courteous, accurate, and efficient guest service by phone. You will handle ticketing inquiries, reservations, rentals, and general resort information while representing Swain Resort professionally.

This seasonal/part-time role requires weekend and holiday availability. You will answer calls, provide information on lift tickets, season passes, rentals, and lessons, and escalate issues to supervisors when necessary.