PBX Operator

Everline Resort & Spa; Olympic Valley (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Employee discounts

Discounted stays

Resort amenities access

Ski & recreation discounts

Dining discounts

Career growth

Job summary

Everline Resort & Spa in Olympic Valley, CA, seeks a friendly PBX Operator to provide exceptional phone and guest communications as part of People & Guest Services. You will manage calls, relay information, and coordinate with departments to ensure guest satisfaction.

The ideal candidate is personable, calm under pressure, highly organized, and capable of handling multiple channels with a welcoming demeanor. Evening/weekend/overnight availability preferred.

Qualifications

• Excellent verbal communication and listening skills.
• Professional telephone etiquette and a positive attitude.
• Strong attention to detail and ability to multitask.
• Basic computer skills and ability to learn resort systems.
• Ability to remain calm and professional in a high-volume environment.
• Flexible availability, including evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Answer and direct incoming telephone calls promptly, professionally, and courteously.
• Provide information regarding resort amenities, services, hours, directions, and local attractions.
• Handle guest requests and inquiries and coordinate with departments for timely resolution.
• Process wake-up calls and other guest telephone requests accurately.
• Monitor and respond to emergency, security, and operational communications.
• Maintain knowledge of resort operations, room types, amenities, outlets, events, and activities.
• Communicate with Front Office, Housekeeping, Engineering, Security, F&B, Spa, Recreation, and other departments.
• Use resort phone system, computer systems, radio, and other communication tech.
• Document guest requests and follow-up information accurately.
• Assist with emergency procedures and follow established protocols.
• Maintain confidentiality of guest information and resort operations.
• Demonstrate knowledge of Lake Tahoe area to assist guests.

Skills

Verbal communication

Multitasking

Calm under pressure

Attention to detail

Basic computer skills

Professional etiquette

Flexible schedule

Job description

Overview

Everline Resort & Spa is seeking a professional, service-oriented PBX Operator to join our People & Guest Services team. The PBX Operator is responsible for providing exceptional telephone and communication services to resort guests, visitors, and colleagues while serving as an important point of contact for the overall guest experience.

The ideal candidate is personable, calm under pressure, highly organized, and able to manage multiple communication channels while maintaining a professional and welcoming demeanor.

Responsibilities

• Answer and direct incoming telephone calls promptly, professionally, and courteously.
• Provide accurate information regarding resort amenities, outlets, services, operating hours, directions, and local attractions.
• Handle guest requests and inquiries and coordinate with appropriate resort departments to ensure timely resolution.
• Process wake-up calls and other guest telephone requests accurately.
• Monitor and respond to emergency, security, and operational communications in accordance with resort procedures.
• Maintain accurate knowledge of resort operations, room types, amenities, outlets, events, and activities.
• Communicate effectively with Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Recreation, and other departments.
• Use the resort telephone system, computer systems, radio communication, and other communication technology as required.
• Document guest requests, messages, incidents, and follow-up information accurately.
• Assist with emergency procedures and follow established communication protocols during emergencies.
• Maintain confidentiality of guest information and resort operations.
• Demonstrate knowledge of Lake Tahoe and surrounding areas to assist guests with local information and recommendations.
• Maintain a professional, positive, and courteous attitude at all times.
• Resolve guest concerns whenever possible and elevate issues appropriately when additional assistance is required.
• Maintain a clean, organized, and professional work area.
• Follow all resort policies, procedures, safety standards, and service standards.
• Perform other duties and responsibilities as assigned by management.

Guest Service Expectations

The PBX Operator represents Everline Resort & Spa during many of the guest's first and most important interactions with the resort. Successful candidates will:

• Create a warm and welcoming experience with every interaction.
• Communicate clearly and professionally.
• Listen carefully and demonstrate genuine concern for guest needs.
• Remain calm and courteous during difficult or high-volume situations.
• Anticipate guest needs and provide proactive assistance.
• Protect guest privacy and confidential information.
• Work collaboratively with all resort departments.

Qualifications

• Previous hospitality, customer service, hotel, call center, or telephone experience preferred.
• Excellent verbal communication and listening skills.
• Professional telephone etiquette and a positive attitude.
• Strong attention to detail and ability to multitask.
• Basic computer skills and ability to learn resort systems.
• Ability to remain calm and professional in a high-volume environment.
• Flexible availability, including evenings, weekends, holidays, and overnight shifts as needed.

Working Conditions

• Primarily works indoors at a PBX/communications workstation.
• May spend extended periods sitting or standing.
• Fast-paced environment with frequent guest and employee interactions.
• May work evenings, weekends, holidays, and overnight shifts.
• Must be able to respond appropriately to emergency situations.

Physical Requirements

With or without reasonable accommodation, the employee must be able to:

• Sit and/or stand for extended periods.
• Frequently use hands and fingers to operate telephones, keyboards, radios, and computer equipment.
• Hear and communicate clearly by telephone, radio, and in person.
• Maintain visual attention to computer screens and communication systems.
• Occasionally walk throughout the resort to coordinate with departments.
• Bend, reach, and move within the work area as needed.
• Occasionally lift or carry items weighing up to 20-40pounds.

Benefits & Resort Perks

Eligible Everline Resort & Spa team members may enjoy a range of benefits and employee perks, which may include:

• Competitive pay and comprehensive benefits for eligible employees.
• Employee discounts on resort dining, spa services, retail, and other resort experiences.
• Discounted stays and travel opportunities through CoralTree Hospitality.
• Access to resort amenities, including the fitness center, pools, hot tubs, hiking trails, and other recreational amenities, subject to applicable employee policies.
• Ski and recreation discounts and opportunities to enjoy Palisades Tahoe and the surrounding Lake Tahoe area.
• Employee dining and resort discounts.
• Opportunities to work and build a career in a premier Lake Tahoe mountain resort.
• A dynamic year-round environment with opportunities for professional growth and advancement.

Benefits, discounts, and resort privileges are subject to eligibility, applicable policies, availability, and change.

Why Everline?

Located at the base of Palisades Tahoe in beautiful Olympic Valley, Everline Resort & Spa offers team members the opportunity to work in one of Lake Tahoe's premier resort destinations, surrounded by year-round outdoor recreation, mountain scenery, and exceptional hospitality.

Equal Employment Opportunity

Everline Resort & Spa is committed to equal employment opportunity and considers qualified applicants without regard to legally protected char