Valet

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking a Guest Service Agent to deliver a five-star welcome and departure experience, acting as a hotel ambassador throughout a guest's stay. You will greet guests, provide information on local area and hotel amenities, and ensure seamless service from arrival to departure.

The role requires at least 1 year of front desk experience, strong organization, and the ability to handle multiple arrivals and departures.

Qualifications

• At least 1 year of hotel front desk experience.
• Ability to work weekends and holidays.
• Strong organizational and prioritization skills.
• Must be 21 years or older.

Responsibilities

• Answer calls, process in-room delivery orders, check-in/out guests, and settle folios accurately.
• Handle resort/front desk phone calls with proper protocol and courtesy.
• Maintain accurate guest profiles and knowledge of hotel services.
• Know hotel features, hours, room types, rates, packages and promotions at all times.
• Log wake-up calls and operate parking software; coordinate with departments for guest satisfaction.

Skills

Customer service

Front desk experience

Multitasking

Communication skills

Time management

Job description

Omni Bedford Springs Resort & Spa

Join a team where hospitality isn't just what we do; it's who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you'll find more than just a job. You'll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview

Guest Service Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

Responsibilities

• Operating Procedures including but limited to answering all internal, external and parking phone calls, process in room delivery orders, checking in / out guests and executing accurate settlement of folios, routing of charges and adjustments.
• Answer and tend to incoming phone calls to the resort and front desk using the proper protocol, greetings, and closings as determined by management.
• Maintain accurate guest profiles.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
• Communicate with guests and maintain detail records on any needs or issues that may arise while staying with us on property and communicating with the appropriate department or leader to ensure guest satisfaction.
• Ensure that safety of all guests by maintaining confidentiality of all guest and hotel information as well as guest room access.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Demonstrate current knowledge of all key personnel and departmental functions of the resort.
• Accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
• Maintains and Operates Parking Software's.

Qualifications

• Must have at least one year of hotel front desk experience.
• Strong organizational and prioritization skills.
• Must be at least 21 years old
• Must have a clean motor vehicle record (MVR), and pass a drug test and background check
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Previous customer service experience.
• Previous cashiering experience is preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred
• Must be able to work weekends and holidays.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.