Resort PBX & Guest Services Operator

Aulani, A Disney Resort&Spa; Kapolei (HI); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

Tuition paid upfront

Free lunch

Free parking

Free theme park admission

Job summary

Aulani, A Disney Resort & Spa in Kapolei, HI is seeking a PBX Phone Operator to welcome guests by phone, answer inquiries, and coordinate with guests and cast members. The role requires graveyard availability, strong cash handling and computer skills, and a guest-centered, calm approach to high-volume situations.

Responsibilities include handling guest questions, dispatching calls, assisting with arrivals and hotel services, and supporting potential cross‑training with Front Desk roles.

Qualifications

• Graveyard availability.
• Cash handling experience.
• Previous computer experience.
• Ability to multi task in a fast-paced environment.
• Proactive service recovery mindset.
• Enthusiastic about interacting with guests.
• Willing to accommodate special requests.
• Ability to follow instructions and take direction.

Responsibilities

• Answer phones and dispatch guest calls, and assist with questions or special requests.
• Maintain a pleasant, engaging demeanor while communicating with guests.
• Provide check-in/out support and assist with room folio activity or hotel reservations.
• Be knowledgeable about resort offerings and local Hawaiian Islands information.
• May cross-train with Front Desk or Arrival Staff Agent roles.
• Remain calm in stressful situations and follow emergency procedures.

Skills

Graveyard availability

Cash handling

Computer experience

Multi task

Service recovery

Guest interaction

Special requests

Follow instructions

Japanese language

Hawaiian language

Leadership experience

Job description

Aulani, A Disney Resort & Spa in Kapolei, HI is seeking a PBX Phone Operator to welcome guests by phone, answer inquiries, and coordinate with guests and cast members. The role requires graveyard availability, strong cash handling and computer skills, and a guest-centered, calm approach to high-volume situations.

Responsibilities include handling guest questions, dispatching calls, assisting with arrivals and hotel services, and supporting potential cross‑training with Front Desk roles.