PBX Phone Operator - Full Time

Aulani, A Disney Resort&Spa; Kapolei (HI); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

Tuition paid upfront

Free lunch

Free parking

Free theme park admission

Job summary

Aulani, A Disney Resort & Spa in Kapolei, HI is seeking a PBX Phone Operator to welcome guests by phone, answer inquiries, and coordinate with guests and cast members. The role requires graveyard availability, strong cash handling and computer skills, and a guest-centered, calm approach to high-volume situations.

Responsibilities include handling guest questions, dispatching calls, assisting with arrivals and hotel services, and supporting potential cross‑training with Front Desk roles.

Qualifications

• Graveyard availability.
• Cash handling experience.
• Previous computer experience.
• Ability to multi task in a fast-paced environment.
• Proactive service recovery mindset.
• Enthusiastic about interacting with guests.
• Willing to accommodate special requests.
• Ability to follow instructions and take direction.

Responsibilities

• Answer phones and dispatch guest calls, and assist with questions or special requests.
• Maintain a pleasant, engaging demeanor while communicating with guests.
• Provide check-in/out support and assist with room folio activity or hotel reservations.
• Be knowledgeable about resort offerings and local Hawaiian Islands information.
• May cross-train with Front Desk or Arrival Staff Agent roles.
• Remain calm in stressful situations and follow emergency procedures.

Skills

Graveyard availability

Cash handling

Computer experience

Multi task

Service recovery

Guest interaction

Special requests

Follow instructions

Japanese language

Hawaiian language

Leadership experience

Job description

PBX Phone Operator - Full Time, $35.84/Hour

2026-09-28 Aulani, A Disney Resort&Spa Kapolei,HI

Description:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• Healthcare options for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs.

After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded.

Operators also assist cast members and non guests with any questions or request.

Responsibilities:

• Responsible for constant communication with Guests/Cast Members via a phone station
• Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice")
• Answer phones, dispatch guest calls, cast member and assist with any questions or special requests
• Previous computer experience - requires use of internet and other application systems
• High guest service expectations, initiative and ability to hold a conversation with a Guest
• Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
• Requires high attention to detail and exceptional listening skills
• Must have schedule flexibility
• Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
• May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent –

Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation

Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications:

• Must have Graveyard availability
• Previous cash handling experience
• Previous computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment
• Ability to multi task
• Ability to confidently utilize service recovery methods
• Enthusiastic about interacting and helping guests
• Receptive to special requests
• Willing to follow instructions and take direction

Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training. Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:

• Knowledge of Japanese language is highly preferred
• Knowledge of Hawaiian language preferred
• Previous work experience in a Hotel/Front Desk environment
• Previous experience in a high volume, fast paced office type environment
• Previous Leadership experience

Additional Information: SCHEDULE AVAILABILITY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

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