Hotel PBX & Guest Communications Specialist

Rosewood Hotel Group; Kailua (HI); On-site; USD 34,440 - 41,328; Full time

Job summary

Rosewood Hotel Group in Kailua, Hawaii, is seeking a dedicated PBX Operator to manage all incoming and outgoing calls effectively. The ideal candidate will provide excellent guest relations, assist during critical emergencies, and maintain high service standards in a busy hotel environment.

A successful applicant will possess a high school diploma, prior PBX experience, and be capable of working both independently and as part of a team. This position offers a competitive rate of $26.48 per hour.

Qualifications

• Previous experience in PBX is necessary.
• Must maintain confidentiality of guest information.
• Fluency in English required; other languages preferred.

Responsibilities

• Handle incoming and outgoing calls efficiently.
• Assist in emergency situations as central communication.
• Document guest complaints and ensure satisfaction.

Skills

Attention to detail

Speed and accuracy

Problem-solving

Teamwork

Confidentiality

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Rosewood Hotel Group in Kailua, Hawaii, is seeking a dedicated PBX Operator to manage all incoming and outgoing calls effectively. The ideal candidate will provide excellent guest relations, assist during critical emergencies, and maintain high service standards in a busy hotel environment.

A successful applicant will possess a high school diploma, prior PBX experience, and be capable of working both independently and as part of a team. This position offers a competitive rate of $26.48 per hour.