Resort Operations Lead – Pet Care & Guest Experience

Pet Paradise; Newberry (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Pet Day Camp

Pet Boarding Discounts

DailyPay

Health Insurance

401(k)

Job summary

Pet Paradise in Gainesville, FL, is seeking an Assistant Manager to oversee day-to-day resort operations and staff, and to support the Resort Manager on a variety of management needs. The role focuses on maintaining standards of conduct, cleanliness, safety, and exceptional service for pets and their families.

Responsibilities include labor management, recruiting, training, coaching, and ensuring high customer service metrics.

Qualifications

• 1-2 years of experience in a supervisory or management role.
• Strong leadership, communication, and collaboration skills.
• Ability to manage, guide, train, and motivate employees.
• Ability to resolve conflict and engage with customers.

Responsibilities

• Overseeing daily operations of the resort and staff.
• Managing resort labor and scheduling.
• Recruitment coordination with operations management and HR.
• Supervising and coaching team members on standards and procedures.
• Delivering premier service to pet guests and their parents.

Skills

Supervisory experience

Leadership

Communication

Team collaboration

Education

High school diploma

Job description

Pet Paradise in Gainesville, FL, is seeking an Assistant Manager to oversee day-to-day resort operations and staff, and to support the Resort Manager on a variety of management needs. The role focuses on maintaining standards of conduct, cleanliness, safety, and exceptional service for pets and their families.

Responsibilities include labor management, recruiting, training, coaching, and ensuring high customer service metrics.