Resort Operations Lead for Pet Care

Petparadiseresort

Pooler (GA)

On-site

USD 42,000 - 62,000

Full time

14 days+
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Benefits offered by this job

Complimentary Pet Day Camp
30 Days of Complimentary Pet Boarding
On-demand pay (DailyPay)
Discounted Veterinary Care
Adoption Assistance
Health Insurance
401(k) with company match
Paid Time Off

Job summary

Pet Paradise in Pooler, GA is seeking an Assistant Manager to oversee daily resort operations, staff development, and guest service for our pet-friendly resort just outside Savannah. This role reports to the Resort Manager and focuses on maintaining safety, cleanliness, and premier service for pets and their parents.

The ideal candidate has 1–2 years in supervision, strong leadership, and the ability to hire, train, and motivate team members across front and back-of-house roles.

Qualifications

  • Minimum 1–2 years in a supervisory or management role.
  • High school diploma required; college degree preferred.
  • Strong leadership, communication, and collaboration skills; ability to guide, train, and motivate employees.
  • Ability to resolve conflict and build relationships with customers.
  • Detail-oriented and results-driven with goal attainment focus.
  • Experience leading teams in retail, restaurant, hospitality, or similar settings.
  • Previous experience in animal care is preferred.
  • Basic computer skills, including Microsoft Office.
  • Comfort around dogs of all sizes and ability to lift up to 60 lbs.
  • Willingness to work a resort schedule including weekends and holidays.

Responsibilities

  • Oversee daily resort operations, ensuring standards of conduct, cleanliness, and safety.
  • Manage resort labor, create/post schedules, review timecards, and control labor hours.
  • Recruitment coordination with management and HR; interview, hire, onboard new employees.
  • Supervise and coach team members; identify high performers and develop them for growth.
  • Deliver premier service to pets and parents in a safe, clean, and fun environment.
  • Foster open communication with regional and corporate teams; coordinate with maintenance.
  • Support training and completion of required courses for staff.
  • Document corrective actions and terminations when necessary.
  • Maintain inventory, conduct walk-throughs, manage lodging calendars, lead MOD duties.
  • Maintain customer service metrics and handle customer concerns professionally.

Skills

Leadership
Communication
Staff training
Conflict resolution
Detail oriented
Staff motivation
Retail/ hospitality leadership
Animal care experience
Microsoft Office
Dog handling
Schedule flexibility
Valid driver’s license

Education

High school diploma
College degree

Tools

Microsoft Office Suite

Job description

Pet Paradise in Pooler, GA is seeking an Assistant Manager to oversee daily resort operations, staff development, and guest service for our pet-friendly resort just outside Savannah. This role reports to the Resort Manager and focuses on maintaining safety, cleanliness, and premier service for pets and their parents.

The ideal candidate has 1–2 years in supervision, strong leadership, and the ability to hire, train, and motivate team members across front and back-of-house roles.

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