Resort Operations Lead for Pet Care

Petparadiseresort; Pooler (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

On-demand pay (DailyPay)

Discounted Veterinary Care

Adoption Assistance

Health Insurance

401(k) with company match

Paid Time Off

Job summary

Pet Paradise in Pooler, GA is seeking an Assistant Manager to oversee daily resort operations, staff development, and guest service for our pet-friendly resort just outside Savannah. This role reports to the Resort Manager and focuses on maintaining safety, cleanliness, and premier service for pets and their parents.

The ideal candidate has 1–2 years in supervision, strong leadership, and the ability to hire, train, and motivate team members across front and back-of-house roles.

Qualifications

• Minimum 1–2 years in a supervisory or management role.
• High school diploma required; college degree preferred.
• Strong leadership, communication, and collaboration skills; ability to guide, train, and motivate employees.
• Ability to resolve conflict and build relationships with customers.
• Detail-oriented and results-driven with goal attainment focus.
• Experience leading teams in retail, restaurant, hospitality, or similar settings.
• Previous experience in animal care is preferred.
• Basic computer skills, including Microsoft Office.
• Comfort around dogs of all sizes and ability to lift up to 60 lbs.
• Willingness to work a resort schedule including weekends and holidays.

Responsibilities

• Oversee daily resort operations, ensuring standards of conduct, cleanliness, and safety.
• Manage resort labor, create/post schedules, review timecards, and control labor hours.
• Recruitment coordination with management and HR; interview, hire, onboard new employees.
• Supervise and coach team members; identify high performers and develop them for growth.
• Deliver premier service to pets and parents in a safe, clean, and fun environment.
• Foster open communication with regional and corporate teams; coordinate with maintenance.
• Support training and completion of required courses for staff.
• Document corrective actions and terminations when necessary.
• Maintain inventory, conduct walk-throughs, manage lodging calendars, lead MOD duties.
• Maintain customer service metrics and handle customer concerns professionally.

Skills

Leadership

Communication

Staff training

Conflict resolution

Detail oriented

Staff motivation

Retail/ hospitality leadership

Animal care experience

Microsoft Office

Dog handling

Schedule flexibility

Valid driver’s license

Education

High school diploma

College degree

Tools

Microsoft Office Suite

Job description

Pet Paradise in Pooler, GA is seeking an Assistant Manager to oversee daily resort operations, staff development, and guest service for our pet-friendly resort just outside Savannah. This role reports to the Resort Manager and focuses on maintaining safety, cleanliness, and premier service for pets and their parents.

The ideal candidate has 1–2 years in supervision, strong leadership, and the ability to hire, train, and motivate team members across front and back-of-house roles.