Resort Operations Leader: Pet Care & Guest Experience

Petparadiseresort; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

On-demand pay with DailyPay

Discounted Veterinary Care and Groomin

Paid Time Off

401(k) with company match

Health, Dental and Vision Insurance

Job summary

Pet Paradise in Wilmington, NC seeks an Assistant Manager to oversee daily resort operations and staff, partnering with the Resort Manager on a range of leadership tasks. The role emphasizes safety, service excellence, and operational efficiency to deliver premier care for our pet guests.

Responsibilities include staff scheduling, recruiting, training, performance coaching, and ensuring high customer satisfaction metrics while maintaining a positive, dog-friendly workplace.

Qualifications

• Supervisory or management experience (1–2 years).
• High school diploma required; college degree preferred.
• Strong leadership, communication, and collaboration skills.
• Ability to resolve conflict, establish relationships, and engage with customers.
• Detail-oriented and results-focused with goal attainment.

Responsibilities

• Oversee daily operations of the resort and staff.
• Manage resort labor, including scheduling, timecards, and labor cost control.
• Recruit, interview, hire and onboard new resort employees.
• Supervise, train and coach team members on standards and procedures.
• Maintain high customer service metrics and respond to guest concerns.

Skills

Leadership

Communication

Teamwork

Conflict resolution

Customer service

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Pet Paradise in Wilmington, NC seeks an Assistant Manager to oversee daily resort operations and staff, partnering with the Resort Manager on a range of leadership tasks. The role emphasizes safety, service excellence, and operational efficiency to deliver premier care for our pet guests.

Responsibilities include staff scheduling, recruiting, training, performance coaching, and ensuring high customer satisfaction metrics while maintaining a positive, dog-friendly workplace.