Resort Host & Guest Experience Concierge

Andaz; Wailea (HI); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, Vision, Chiropractic

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid vacation, Sick, Floating Holidays

Up to 12 complimentary rooms at Hyatt

Job summary

Andaz Maui at Wailea is seeking a Resort Host to be the key contact at arrival and departure, welcoming guests and registering them into our resort. You will coordinate valet, luggage, and assist with arranging activities beyond what is already planned.

The role requires staying informed about F&B offerings, local attractions, and resort services to create memorable guest experiences. Overnight availability and a warm, professional presence are essential.

Qualifications

• Strong customer-service orientation in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience with OPERA, HotSOS, or RESERVE is preferred.

Responsibilities

• Register arriving guests and welcome them in.
• Coordinate valet and luggage for guests.
• Assist guests with arranging activities and resort services.
• Provide knowledge of resort offerings and facilities.

Skills

Customer service

Verbal & written communication

Stamina/physical endurance

Hospitality experience

Tools

OPERA

HotSOS

RESERVE

Job description

Andaz Maui at Wailea is seeking a Resort Host to be the key contact at arrival and departure, welcoming guests and registering them into our resort. You will coordinate valet, luggage, and assist with arranging activities beyond what is already planned.

The role requires staying informed about F&B offerings, local attractions, and resort services to create memorable guest experiences. Overnight availability and a warm, professional presence are essential.