Resort Host Overnight - Full Time

Andaz; Wailea (HI); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, Vision, Chiropractic

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid vacation, Sick, Floating Holidays

Up to 12 complimentary rooms at Hyatt

Job summary

Andaz Maui at Wailea is seeking a Resort Host to be the key contact at arrival and departure, welcoming guests and registering them into our resort. You will coordinate valet, luggage, and assist with arranging activities beyond what is already planned.

The role requires staying informed about F&B offerings, local attractions, and resort services to create memorable guest experiences. Overnight availability and a warm, professional presence are essential.

Qualifications

• Strong customer-service orientation in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience with OPERA, HotSOS, or RESERVE is preferred.

Responsibilities

• Register arriving guests and welcome them in.
• Coordinate valet and luggage for guests.
• Assist guests with arranging activities and resort services.
• Provide knowledge of resort offerings and facilities.

Skills

Customer service

Verbal & written communication

Stamina/physical endurance

Hospitality experience

Tools

OPERA

HotSOS

RESERVE

Job description

Summary

A resort host is the key to our Andaz guest journey. As the main arriving and departing point of contact, the resort host is responsible for registering all arriving guests and welcoming them into our home. The resort host is required to be knowledgeable in all areas of the resort including food and beverage offerings available, coordinating valet and luggage, and helping arrange activities that have not been previously arranged.

Organization - Andaz Maui at Wailea

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

90 - Day Introductory Rate: $26.51

Hourly Rate: $31.19

This role will be eligible for the following benefits, after meeting initial eligibility times:

• Health, Dental, Vision, Chiropractic
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid vacation, Sick, Floating Holidays and 7 Observed Holidays
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Proficiency with OPERA, HotSOS, RESERVE preferred
• Fun and articulate person with a great sense of humor and attitude
• Personality and presentation will play a key role in becoming a successful candidate
• Must be available to work primarily overnight.
• Previous Front Office/Night Audit experience strongly preferred.