Resort Host/Greeter – Guest Experience (Part-Time)

Pacific Hospitality Group; Hawaii; On-site; USD 28,929 - 34,440; Part time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Paid Time Off

Birthday Holiday (Part Time)

Job summary

Ko’a Kea Hotel & Resort, managed by Pacific Hospitality Group, seeks a courteous Host/Hostess to welcome guests and seat them with menus and information. You will maintain the host stand, manage the waitlist, and ensure a warm, inviting lobby experience for all visitors.

Responsibilities include answering calls, coordinating with restaurant staff, noting allergies or celebrations, and delivering seamless guest service while upholding Forbes Standards and hotel policies.

Qualifications

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use OpenTable is preferred.
• Ability to actively listen and communicate effectively in loud environments.
• Ability to multi-task in a fast-paced position with constant guest interaction.

Responsibilities

• Greet guests warmly and seat them, offering menus and general information.
• Maintain the host stand and lobby area; manage waitlist and guests' waiting times.
• Answer phone calls and respond to messages through OpenTable and voicemails.
• Communicate allergies or celebrations to the Food and Beverage teams; resolve guest requests.
• Report repairs needed and maintain equipment; ensure guest safety and professional conduct.

Skills

English language

Good math skills

Basic computer skills

Active listening

Team player

OpenTable use

Education

High school education

Tools

OpenTable

Job description

Ko’a Kea Hotel & Resort, managed by Pacific Hospitality Group, seeks a courteous Host/Hostess to welcome guests and seat them with menus and information. You will maintain the host stand, manage the waitlist, and ensure a warm, inviting lobby experience for all visitors.

Responsibilities include answering calls, coordinating with restaurant staff, noting allergies or celebrations, and delivering seamless guest service while upholding Forbes Standards and hotel policies.