Guest Services Specialist – Luxury Maui Resort

Fairmont; Wailea-Makena (HI); Sur place; USD 39 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, Vision & Dental

401(k)

Duty meal

F&B discount

Wellness offerings

Accor benefit card

Academies

Career growth

Résumé du poste

Fairmont Kea Lani on Maui seeks a Guest Services Representative to greet guests, check in and settle accounts while upholding service standards. You will assist with resort facilities information, island activities, and booking inquiries, acting as a trusted guide for guests.

The role involves upselling accommodations and resort services, handling guest requests via resort software, balancing daily transactions, and ensuring lobby cleanliness.

Qualifications

• High school diploma required; hospitality degree is a plus.
• Minimum of one year experience in a fast-paced hotel environment.
• Experience in luxury hotel environments is desirable.

Responsabilités

• Greet, check in and settle guest accounts while adhering to service standards.
• Assist guests regarding resort facilities with informative, helpful responses.
• Share information about the resort, island activities, and local dining.
• Serve as a sales agent promoting and upselling accommodations and resort services.
• Communicate guest requests via resort software and maintain accurate records of transactions.
• Ensure lobby cleanliness and maintain guest satisfaction at all times.
• Handle overnight shifts and participate in monthly departmental promotions.

Connaissances

Customer service

Attention to detail

Multitasking

Formation

High School diploma

Hospitality degree (asset)

Outils

Resort software

Description du poste

Fairmont Kea Lani on Maui seeks a Guest Services Representative to greet guests, check in and settle accounts while upholding service standards. You will assist with resort facilities information, island activities, and booking inquiries, acting as a trusted guide for guests.

The role involves upselling accommodations and resort services, handling guest requests via resort software, balancing daily transactions, and ensuring lobby cleanliness.