Resort Host: Warm Welcome & Guest Experience Lead

Hyatt Hotels Corporation; Wailea (HI); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401K Retirement Savings Plan

Discounted rooms at Hyatt locations

Job summary

Hyatt Andaz Maui at Wailea seeks a resort host to welcome guests, check them in, and guide them through the resort experience. You will coordinate with valet, luggage, and activities, while sharing knowledge of dining and amenities to ensure memorable stays.

The role requires excellent communication, stamina for long hours, and a friendly, witty demeanor in a luxury resort setting on Maui.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Proficiency with OPERA, HotSOS, RESERVE preferred.
• Outgoing, friendly personality with a sense of humor.
• Two full days of availability per week.

Responsibilities

• Register arriving guests and warmly welcome them.
• Provide guest information on resort amenities and services.
• Coordinate with valet and luggage handling.
• Assist with arranging activities not yet organized.
• Maintain knowledge of F&B offerings and hotel features.

Skills

Guest service mindset

Verbal & written communication

Stamina for standing long hours

OPERA knowledge

HotSOS knowledge

RESERVE knowledge

Two full days per week availability

Fun and articulate personality

Tools

OPERA

HotSOS

RESERVE

Job description

Hyatt Andaz Maui at Wailea seeks a resort host to welcome guests, check them in, and guide them through the resort experience. You will coordinate with valet, luggage, and activities, while sharing knowledge of dining and amenities to ensure memorable stays.

The role requires excellent communication, stamina for long hours, and a friendly, witty demeanor in a luxury resort setting on Maui.