Resort Public Areas Supervisor — Elevate Guest Experience

Sugarloaf Mountain Corporation; Big Sky Mountain Village (MT); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Free all-mountain ski pass

Discounted tickets to other Montana/BF

Discounted ski rentals and lessons

Employee housing options

Meal and retail discounts

Job summary

Sugarloaf Mountain Corporation is seeking a Public Area Supervisor for Big Sky Resort. You will lead Public Area Attendant staff, ensure cleanliness across resort areas, and maintain high standards of guest service and safety.

You will report to the Public Area Manager and supervise daily operations, training, and inspections, while supporting a positive work environment and teamwork across shifts.

Qualifications

• Professional, positive and helpful to fellow employees and guests.
• Able to push and pull up to 50 pounds and lift 25 lbs.
• Able to answer guest questions in a professional manner.
• Strong interpersonal and motivational skills; ability to supervise staff.
• Maintain organized records of cleaning supplies inventory.
• Ensure staff are cleaning and stocking designated building areas.
• Work independently with enthusiasm; multitasking and problem solving.
• Available to work morning, mid, night shifts, weekends and holidays.
• Previous supervisor experience is a plus.

Responsibilities

• Monitor personal appearances and enforce handbook guidelines.
• Monitor efficiency and ensure staff are where they should be to perform duties.
• Monitor breaks for on-duty staff durations.
• Perform daily and nightly inspections.
• Ensure staff respect guests and colleagues at all times.
• Motivate, coach, and retrain staff; focus on guest service.
• Document actions that could lead to counseling.
• Conduct hourly walkthroughs of all public areas.
• Public Attendant duties are the Supervisor’s duties as well.
• Complete any assigned projects.
• Keep guest experience and safety as top priorities.
• Enforce and train for the Boyne Basic L.E.A.D. Values.

Skills

Interpersonal skills

Staff supervision

Guest service orientation

Multitasking

Physical strength

Shift flexibility

Training and coaching

Job description

Sugarloaf Mountain Corporation is seeking a Public Area Supervisor for Big Sky Resort. You will lead Public Area Attendant staff, ensure cleanliness across resort areas, and maintain high standards of guest service and safety.

You will report to the Public Area Manager and supervise daily operations, training, and inspections, while supporting a positive work environment and teamwork across shifts.