Resort Guest Services Associate – Welcome Guests & Check-In

Travel-Leisure-Co; Napa (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer time to donate

401k with employer match

Legal and identity theft plan

Wellness program

Employee Assistance Program

Paid time off

Parental leave

Job summary

Travel + Leisure Co. in Napa, CA is hiring a Guest Services Associate to greet guests, assist with check-in and inform them about resort amenities and local attractions.

You will handle guest inquiries, provide room rate quotes, process transactions, issue keys, and guide guests from registration to checkout. The role requires a friendly presence, strong English communication, and careful cash handling in a fast-paced environment.

Qualifications

• Excellent communication in English required.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and guide them through registration.
• Issue unit keys and provide information about the resort and attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform bucket checks.
• Complete checkout procedures and verify charges.
• Reserve and confirm reservations for individuals or groups.
• Provide guests with room rate quotes and respond to inquiries promptly.

Skills

Excellent communication

Cash handling

Multitasking

English literacy

Job description

Travel + Leisure Co. in Napa, CA is hiring a Guest Services Associate to greet guests, assist with check-in and inform them about resort amenities and local attractions.

You will handle guest inquiries, provide room rate quotes, process transactions, issue keys, and guide guests from registration to checkout. The role requires a friendly presence, strong English communication, and careful cash handling in a fast-paced environment.