Resort Guest Marketing Concierge

Travel-Leisure-Co; Napa (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental insurance

Vision insurance

401k with employer match

Life and accident coverage

Disability insurance

Paid time off

Wellness program

Employee Assistance Program

Parental leave

Tuition reimbursement

Retirement plan

Referral program

Job summary

Travel + Leisure Co. is seeking a guest marketing coordinator to engage guests checking into resorts with direct, in-person outreach. You will provide concierge-like service and help schedule visits to discuss owner updates and workshops.

Ideal candidates have up to 3 years of sales/marketing experience, strong communication, and teamwork abilities. This is an in-person role at our Napa, CA locations with competitive benefits.

Qualifications

• 1 to 3 years of sales and/or marketing experience preferred, not required
• Maintain production standards
• Proficient in general computer skills and smart devices
• Clear and concise written and verbal communication skills
• Ability to work in a team environment within a shared space
• High School Diploma or equivalent is required, College Degree is preferred

Responsibilities

• Direct, face-to-face marketing with guests checking into our resorts
• Provide concierge-like service to all guests
• Incentivize and schedule guests to meet with member services to discuss their owner update and workshop
• The coordinator may offer gifts to the guest for participating in the update
• Partner with the resort staff to receive arrival sheets of the guests that should be checking in during their shift

Skills

Sales experience

Marketing experience

Customer service

Teamwork

Communication skills

Education

High School Diploma or equivalent

College Degree preferred

Job description

Travel + Leisure Co. is seeking a guest marketing coordinator to engage guests checking into resorts with direct, in-person outreach. You will provide concierge-like service and help schedule visits to discuss owner updates and workshops.

Ideal candidates have up to 3 years of sales/marketing experience, strong communication, and teamwork abilities. This is an in-person role at our Napa, CA locations with competitive benefits.