Resort Guest Experience Ambassador

Prairie Band Casino & Resort; Mayetta (KS); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance (US$15,000)

401(k) matching up to 6%

Profit-sharing bonus

Holiday pay

Gas discount

Paid Time Off (up to 18 days firstyear

Zusammenfassung

Prairie Band Casino & Resort is seeking a Resort Ambassador to act as a liaison between guests and the resort, ensuring a seamless and enjoyable visit. You will resolve concerns, promote promotions, events, and Player Development activities, and represent the casino with a positive image on the gaming floor.

The role emphasizes exceptional hospitality, strong guest-service skills, and adherence to all policies, with opportunities to engage in charitable events and community functions.

Qualifikationen

• High school diploma or GED required.
• Approximately 1 year in gaming operations, outside sales, telemarketing, service/hospitality or equivalent experience.
• Excellent guest service and interpersonal skills with a genuine passion for serving others.
• Must be able to work a flexible schedule including various shifts, weekends and holidays.

Aufgaben

• Facilitates seamless communication between guests and the Player Development Department, addressing inquiries and reservations.
• Assist with Marketing events, Promotions, Players Club, and Player Development as needed.
• Motivate new guests to join the Players Club and cultivate relationships with current members on the gaming floor.
• Act as Brand Ambassador by promoting property Promotions, Events, programs and amenities.
• Adhere to regulatory, departmental and company policies in an ethical manner.
• Represent the casino at off-property functions such as charitable events and trade shows.

Kenntnisse

Guest service

Interpersonal skills

Communication

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Prairie Band Casino & Resort is seeking a Resort Ambassador to act as a liaison between guests and the resort, ensuring a seamless and enjoyable visit. You will resolve concerns, promote promotions, events, and Player Development activities, and represent the casino with a positive image on the gaming floor.

The role emphasizes exceptional hospitality, strong guest-service skills, and adherence to all policies, with opportunities to engage in charitable events and community functions.