Guest Services Security Ambassador

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Security Ambassador to provide a welcoming guest experience and first-class service on the casino floor and other areas.

The role may involve indoor or outdoor duties across the property. CPR/First Aid training and other required trainings must be completed. You will report incidents to Security Management and help with investigations when needed.

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Security or hospitality experience and basic computer knowledge are preferred.
• Good observation, writing, and spelling skills are required.

Responsibilities

• Create a welcoming experience for guest arrivals and provide exceptional guest service.
• May be assigned to indoor or outdoor positions across the property.
• Complete CPR/First Aid training and other required trainings.
• Report violations or situations detrimental to the company to Security Management.
• Assist in internal or external investigations in a non-Gaming capacity.
• Communicate effectively and de-escalate conflicts in non-Gaming areas.
• Maintain confidentiality of Security Department information and policies.
• Understand and comply with information security policies and procedures.
• Maintain a professional environment with supervisors, managers, and staff.
• Meet attendance guidelines and follow regulatory and company policies.
• Complete all required training within nine months from start date.
• Attend all necessary meetings.
• Hours determined by a 24-hour schedule.

Skills

Observation skills

Communication skills

Conflict resolution

Basic computer skills

Education

High school diploma or equivalent

18 years or older

Job description

Seneca Gaming Corporation is seeking a Security Ambassador to provide a welcoming guest experience and first-class service on the casino floor and other areas.

The role may involve indoor or outdoor duties across the property. CPR/First Aid training and other required trainings must be completed. You will report incidents to Security Management and help with investigations when needed.