Ambassador Position

Prairie Band Casino & Resort; Mayetta (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance (US$15,000)

401(k) matching up to 6%

Profit-sharing bonus

Holiday pay

Gas discount

Paid Time Off (up to 18 days firstyear

Job summary

Prairie Band Casino & Resort is seeking a Resort Ambassador to act as a liaison between guests and the resort, ensuring a seamless and enjoyable visit. You will resolve concerns, promote promotions, events, and Player Development activities, and represent the casino with a positive image on the gaming floor.

The role emphasizes exceptional hospitality, strong guest-service skills, and adherence to all policies, with opportunities to engage in charitable events and community functions.

Qualifications

• High school diploma or GED required.
• Approximately 1 year in gaming operations, outside sales, telemarketing, service/hospitality or equivalent experience.
• Excellent guest service and interpersonal skills with a genuine passion for serving others.
• Must be able to work a flexible schedule including various shifts, weekends and holidays.

Responsibilities

• Facilitates seamless communication between guests and the Player Development Department, addressing inquiries and reservations.
• Assist with Marketing events, Promotions, Players Club, and Player Development as needed.
• Motivate new guests to join the Players Club and cultivate relationships with current members on the gaming floor.
• Act as Brand Ambassador by promoting property Promotions, Events, programs and amenities.
• Adhere to regulatory, departmental and company policies in an ethical manner.
• Represent the casino at off-property functions such as charitable events and trade shows.

Skills

Guest service

Interpersonal skills

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process.

Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!

The Resort Ambassador acts as a liaison between the guests and the resort, providing exceptional hospitality, resolving concerns, and ensuring guests have a seamless and enjoyable experience throughout their visit. The Ambassador is a key player in delivering outstanding service and maintaining Prairie Band Casino & Resort's reputation for excellence.

• Facilitates seamless communication between guests and Player Development Department, addressing inquiries, facilitating reservations, assisting with player development efforts & events, and providing prompt assistance.
• Assist with Marketing events and promotions, Players Club, and Player Development as needed
• Motivates new guests to join the Players Club while cultivating relationships with current members on the gaming floor
• Acts as Brand Ambassador by promoting property Promotions and Events, programs, services, and features in a positive manner. Expert in all aspects of casino services such as promotions, events, property amenities & hours of operation
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Serves as a representative of the casino while participating in off-property functions such as charitable events, conventions & trade shows Other duties as assigned by department leadership

High school diploma or GED.

• ~1 year in gaming operations, outside sales, telemarketing, service/hospitality or equivalent combination of education and related experience.
• ~ Excellent guest service skills as well as interpersonal skills, with a genuine passion for serving others and ensuring each guest feels valued.
• ~ A record of satisfactory performance and reliability in all prior and current employment. Must be able to work a flexible schedule which may include various shifts, weekends, and holidays.
• Hospitality or Resort training and/or experience.
• Computer skills with Microsoft Office Products.

Physical, Mental, And Environmental Demands

• Respond to visual and aural cues.
• Ability to read, write, speak and understand English, bi-lingual a plus.
• Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, personal computer, fax machine, and photo copier.

Indian Preference Exercised

As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.