Guest Experience Host - Casino Events & Promotions

Ameristar Casino Hotel Council Bluffs; Council Bluffs (IA); On-site; USD 25,000 - 28,000; Full time

Job summary

Ameristar Casino Hotel Council Bluffs is seeking applicants for a Casino Guest Service role. You will arrange hospitality for guests, assist with rooms, food, beverages, and special requests, and promote promotions to encourage guest participation.

Ideal candidates have an Associate's degree or equivalent, at least one year of guest service or hosting experience, strong communication and diplomacy, and the ability to write reports while maintaining discretion and confidentiality.

Qualifications

• AA or equivalent from two-year college or technical school
• One year hosting experience preferred
• Ability to present information to groups of managers, clients, guests, and the public
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically
• Maintain confidentiality and a high level of professionalism
• Ability to write reports and business correspondence

Responsibilities

• Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Encourages guest visitation through written correspondence and telemarketing.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
• Attends and aids in the coordination of special events.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs

Skills

Guest service

Communication

Diplomacy

Confidentiality

Report writing

Education

Associate's degree

Job description

Ameristar Casino Hotel Council Bluffs is seeking applicants for a Casino Guest Service role. You will arrange hospitality for guests, assist with rooms, food, beverages, and special requests, and promote promotions to encourage guest participation.

Ideal candidates have an Associate's degree or equivalent, at least one year of guest service or hosting experience, strong communication and diplomacy, and the ability to write reports while maintaining discretion and confidentiality.