Resort Front Office Manager — Elevate Guest Experience

Herschend Family Entertainment Corporation; Branson (MO); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free Admission

Exclusive Admission Discounts

Food & Merchandise Discounts

401(k) & Profit Sharing

Health Insurance

Mary's Well House

Job summary

Silver Dollar City Resort in Branson, MO is seeking a Front Office Manager to lead the resort’s Front Desk, Guest Services, Valet/Bell, and Ticketing operations. This role focuses on delivering a personalized guest experience while driving occupancy and revenue in a high-volume, full-service environment.

The ideal candidate has 5+ years in Front Office leadership, strong staff development skills, and experience with OPERA Cloud.

Qualifications

• 5+ years Front Office or Rooms Division leadership in hotel/resort settings.
• 2+ years leading Guest Services or Front Office at senior manager level.
• Experience managing high-volume arrivals, check-in/out, and lobby operations.

Responsibilities

• Oversee daily Front Desk, Guest Services, Valet/Bell, and Ticketing.
• Develop and maintain SOPs, service standards, and training programs.
• Ensure accurate guest check-in/check-out and superior guest satisfaction.

Skills

Front Desk Leadership

Guest Services

Staff Training

Service Recovery

Education

Bachelor’s degree in hospitality management

Tools

OPERA Cloud

Job description

Silver Dollar City Resort in Branson, MO is seeking a Front Office Manager to lead the resort’s Front Desk, Guest Services, Valet/Bell, and Ticketing operations. This role focuses on delivering a personalized guest experience while driving occupancy and revenue in a high-volume, full-service environment.

The ideal candidate has 5+ years in Front Office leadership, strong staff development skills, and experience with OPERA Cloud.