Executive Housekeeper: Resort Operations Leader

Herschend Family Entertainment Corporation; Branson (MO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Free Admission

Exclusive Admission Discounts

Food & Merchandise Discounts

401(k) & Profit Sharing

Health Insurance

Mary's Well House

Job summary

Herschend Family Entertainment Corporation is seeking an Executive Housekeeper to lead the housekeeping department at Silver Dollar City Resort in Branson, MO. This on-site role directs all housekeeping activities, ensures the highest cleanliness standards, and manages budgets, staffing, and safety programs to deliver exceptional guest experiences.

The ideal candidate will have 5+ years in progressive housekeeping leadership within hospitality, 2+ years at senior manager level, and strong

Qualifications

• Minimum of 5 years of progressive housekeeping leadership experience within a hotel, resort, or comparable hospitality environment.
• Minimum of 2 years of experience leading housekeeping operations at the senior manager, executive housekeeper, assistant director, or director level.
• Demonstrated experience managing high-volume guest rooms, public-area, and common-area operations.
• Working knowledge of hotel or resort laundry and linen operations.
• Strong knowledge of housekeeping procedures, cleaning standards, chemicals, equipment, linen management, laundry processes, and inspection procedures.
• Demonstrated experience managing departmental labor, scheduling, productivity, inventory, and operating expenses.

Responsibilities

• Plan, direct and organize the activities of the housekeeping department ensuring the highest levels of cleanliness, attention to detail, product condition and service is provided.
• Oversee departmental P&L, business planning, productivity, budget and forecast development and inventory control activities.
• Approve, monitor, and adjust department schedules to meet customer demand while achieving productivity goals.
• Complete, in partnership with the laundry team, periodic inventories of all linen and terry products to ensure operational PAR levels are maintained.
• Ensure inventory control, replacement purchase decisions and requisitions, and budget decisions related to guest room linen.
• Ensure Common Area cleanliness exceeds standards across the Resort and knowledge of terrazzo or floor care maintenance.
• Lead safety efforts for areas of responsibility including ensuring all company safety procedures, standards, and policies are followed.

Skills

Leadership

Hotel operations

Staff management

Budget & P&L

Communication

Education

Hospitality management degree

Tools

PMS software

Inventory systems

Job description

Herschend Family Entertainment Corporation is seeking an Executive Housekeeper to lead the housekeeping department at Silver Dollar City Resort in Branson, MO. This on-site role directs all housekeeping activities, ensures the highest cleanliness standards, and manages budgets, staffing, and safety programs to deliver exceptional guest experiences.

The ideal candidate will have 5+ years in progressive housekeeping leadership within hospitality, 2+ years at senior manager level, and strong