Spa Operations & Guest Experience Leader

Delavanchevy; Delavan (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Lake Lawn Resort in Delavan, Wisconsin is seeking an experienced Spa Manager – Resort Spa Operations & Guest Experience to lead the daily operations of our Spa & Wellness department.

You will oversee guest services, treatment quality, cleanliness, inventory, purchasing, and budget controls while upholding the resort's high standards of service.

Ideal candidates bring hospitality leadership, a passion for wellness, and a proven ability to create relaxing, memorable experiences for every guest.

Qualifications

• Previous Spa Manager or similar leadership experience.
• Experience in hotel/resort spa or guest-service operation.
• Strong leadership for recruiting, training, and coaching staff.
• Excellent customer service and communication skills.
• Knowledge of spa operations, treatments, products, retail, and guest service standards.
• Experience with inventory management, purchasing, cash handling, payroll, budgeting, and labor forecasting.

Responsibilities

• Oversee daily Spa operations to ensure guest service, treatment quality, cleanliness, and resort standards.
• Lead, train, schedule, and develop Spa team while maintaining staffing and budget.
• Recruit and interview Spa staff per company policies.
• Maintain Spa procedures, opening/closing, safety, and training requirements.
• Manage Spa inventory, purchasing, retail products, supplies, and cash-handling procedures.
• Partner with Sales, Conference Services, and Catering to promote and book Spa services for events.
• Communicate with General Manager on operations and performance.
• Identify opportunities to improve guest satisfaction and profitability.

Skills

Leadership

Staffing & Scheduling

Guest Service

Communication

Spa Operations

Budgeting

Inventory Management

Job description

Lake Lawn Resort in Delavan, Wisconsin is seeking an experienced Spa Manager – Resort Spa Operations & Guest Experience to lead the daily operations of our Spa & Wellness department.

You will oversee guest services, treatment quality, cleanliness, inventory, purchasing, and budget controls while upholding the resort's high standards of service.

Ideal candidates bring hospitality leadership, a passion for wellness, and a proven ability to create relaxing, memorable experiences for every guest.