Reservationist (Hotel Reservations / Call Center) | Full or Part Time

Delavan Holdings; Delavan (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Lake Lawn Resort, located in Delavan, WI, seeks a Reservationist to be the first contact for guests planning their stay. You will assist with bookings for rooms, spa services, dining, golf, and activities, ensuring a seamless guest experience from the initial call.

Responsibilities include handling reservations via multiple channels, managing room blocks, and coordinating with front desk and operations. A hospitality-focused, high-volume environment awaits.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Experience in customer service, reservations, or call center preferred.
• Experience with property management systems (Springer Miller a plus).
• Proficiency in Microsoft Office (Word, Excel).
• Strong communication and phone skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Answer incoming calls and assist guests with reservations and inquiries.
• Book guest rooms, spa services, golf tee times, dining, and activities.
• Provide accurate information on rates, packages, and resort amenities.
• Enter and manage reservations in the property management system.
• Handle reservations via phone, email, and other channels.
• Process group bookings and rooming lists.
• Assist with special requests and coordinate with front desk and operations teams.
• Utilize upselling techniques to enhance guest bookings.
• Process gift certificates and administrative tasks (labels, mailings, etc.).
• Provide directions and exceptional customer service.

Skills

Customer service

Communication skills

Phone skills

Organizational skills

Multitasking

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Springer Miller PMS

Job description

Description

Join Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you’ll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call.

Position Details

• Employment Type: Full-Time or Part-Time
• Shift: Flexible (Days, Evenings, Weekends)
• Department: Reservations / Front Office

What You’ll Do

• Answer incoming calls and assist guests with reservations and inquiries
• Book guest rooms, spa services, golf tee times, dining, and recreational activities
• Provide accurate information on rates, packages, and resort amenities
• Enter and manage reservations in the property management system
• Handle reservations via phone, email, and other channels
• Process group bookings and rooming lists
• Assist with special requests and coordinate with front desk and operations teams
• Utilize upselling techniques to enhance guest bookings
• Process gift certificates and administrative tasks (labels, mailings, etc.)
• Provide directions, general resort information, and exceptional customer service

Requirements

What We’re Looking For

• Must be at least 18 years of age
• High school diploma or equivalent
• Previous customer service, reservations, or call center experience preferred
• Experience with property management systems (Springer Miller a plus)
• Proficiency in Microsoft Office (Word, Excel)
• Strong communication and phone skills
• Detail-oriented with strong organizational abilities
• Ability to multitask in a fast-paced environment

Work Environment

• Indoor office or call center setting
• High-volume phone and reservation environment
• Team-oriented, guest-focused atmosphere

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier destination offering a wide range of guest experiences. The reservations team plays a critical role in shaping the guest journey from the very first interaction.

Disclaimer

This role includes a variety of responsibilities to support daily operations.