Front Desk Specialist - Lee, MA

Holiday Inn Club Vacations; South Lee (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist at our South Lee, MA location. The role requires strong customer service skills and fluency in English to assist guests during check-in/check-out and handle folio transactions.

The position involves daily reporting, cash handling, and supporting the front desk and marketing teams. Prior resort/front desk experience is preferred, with a commitment to exemplary guest service and teamwork.

Qualifications

• Minimum of one year of customer service experience, preferably in a resort/front desk setting.
• Fluent English with excellent verbal and written communication.
• Ability to operate basic office software and guest management tools.

Responsibilities

• Facilitate check-in and check-out; handle folio transactions and daily reports.
• Serve as primary guest contact for arrivals, inquiries, and room/change requests.
• Maintain house bank, process payments, and assist with cash handling and reports.
• Provide support to the Marketing Face to Face team during check-in and assist with room assignments.

Skills

Customer service

English fluency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Oak n Spruce Resort
South Lee, MA 01260, USA

Description

Benefits Available After 90 Days:

• 401k Retirement
• Paid Time Off
• Tuition Assistance
• ClubGo Membership (Free Vacations)
• Rooms Discounts Worldwide & Much More.

Shift: Needs to be fully available to work any shifts from 7:00AM-11:00PM. Weekends and holidays are a must!

Location: 190 Meadow Street, South Lee, MA

Pay: $18.03-$20.45

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert regarding business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS:

• Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.

QUALIFICATIONS

• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language

#INDRO2

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.