Resort Front Desk Host — Guest Experience Lead

Dollywood Parks & Resorts; Pigeon Forge (TN); On-site; USD 19,000 - 26,000; Part time

Job summary

Dollywood's DreamMore Resort & Spa is hiring a Front Desk Host for a part-time seasonal role in Pigeon Forge, TN. The successful candidate will assist guests during check-in/check-out, handle inquiries, and maintain front desk operations with professional courtesy.

Requires basic computer knowledge and prior front desk experience. Minimum age 18, HS diploma or equivalent, and ability to pass a typing test with 25 wpm or greater.

Qualifications

• Must be at least 18 years of age.
• At least six months of front desk experience.
• High school diploma or equivalent required.

Responsibilities

• Greet guests in a friendly manner and resolve minor issues.
• Check-in/check-out guests and handle billing questions.
• Answer calls and direct inquiries promptly.
• Maintain front lobby area and distribute information brochures.
• Assist with event postings and guest recreation coordination.

Skills

Customer service

Typing speed 25 wpm

Front desk experience

Hospitality mindset

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Dollywood's DreamMore Resort & Spa is hiring a Front Desk Host for a part-time seasonal role in Pigeon Forge, TN. The successful candidate will assist guests during check-in/check-out, handle inquiries, and maintain front desk operations with professional courtesy.

Requires basic computer knowledge and prior front desk experience. Minimum age 18, HS diploma or equivalent, and ability to pass a typing test with 25 wpm or greater.