Resort Front Desk & Guest Services Specialist

Travel-Leisure-Co; Seattle (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. in Seattle is seeking a Guest Services Associate to warmly welcome guests, assist with registration, provide room rate quotes, and confirm reservations. You will ensure smooth check-in and explain resort facilities, local attractions, and services.

The role emphasizes guest satisfaction and professional presentation. Daily duties include handling cash and card transactions, balancing receipts, and supporting checkout procedures.

Qualifications

• Excellent communication and English reading/writing skills.
• Ability to solve problems with minimal supervision.
• Basic math and cash-handling knowledge.
• Ability to multitask in a fast-paced hotel environment.
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests and assist from registration to checkout.
• Provide room rate quotes and confirm reservations.
• Issue unit keys and share information about the resort and area attractions.
• Process cash and credit card transactions and balance cash receipts.
• Support check-out procedures and accurate guest folios.
• Collaborate with Marketing and other teams to enhance guest experiences.

Skills

Communication skills

English proficiency

Problem solving

Multitasking

Attention to detail

Cash handling

Basic computer skills

Job description

Travel + Leisure Co. in Seattle is seeking a Guest Services Associate to warmly welcome guests, assist with registration, provide room rate quotes, and confirm reservations. You will ensure smooth check-in and explain resort facilities, local attractions, and services.

The role emphasizes guest satisfaction and professional presentation. Daily duties include handling cash and card transactions, balancing receipts, and supporting checkout procedures.