Tour Receptionist & Guest Experience Coordinator

Holiday Inn Club Vacations Incorporated; Las Vegas (NV); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Rewards & Recognition Programs

Comprehensive Medical, Dental, and Vis

401K Match

Team Member Travel Perks and Discounts

Tuition Assistance

Referral Compensation Program

Job summary

Holiday Inn Club Vacations is seeking a Sales Support Associate (Tour Receptionist/Sales Admin) at our Las Vegas resort to keep the Tour Reception, Gifting, Kids Club, Sales F&B, and Sales Receptionist duties running smoothly and professionally for our guests. This role requires excellent computer and telephone skills; hospitality experience is a plus.

You should be proficient with Internet, MS Word, PowerPoint, and Excel, and demonstrate strong customer service, organization, and communication

Qualifications

• Excellent computer and telephone skills.
• Hospitality experience a plus!
• Proficient in the use of the Internet, MS Word, PowerPoint, and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize, and delegate assignments with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possesses well-developed judgment, interpersonal, and communication skills.
• Attention to detail and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

Responsibilities

• Performs all elements of the check-in and departure process for the designated sales and marketing department
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
• Prepare and distribute all departmental reporting upon management’s approval
• Executes the gifting process for the designated sales and marketing areas

Skills

Computer skills

Telephone skills

Hospitality experience

Customer service

Organization

Communication

Teamwork

Attention to detail

Judgment

Adaptability

Tools

MS Word

PowerPoint

Excel

Internet

Job description

Holiday Inn Club Vacations is seeking a Sales Support Associate (Tour Receptionist/Sales Admin) at our Las Vegas resort to keep the Tour Reception, Gifting, Kids Club, Sales F&B, and Sales Receptionist duties running smoothly and professionally for our guests. This role requires excellent computer and telephone skills; hospitality experience is a plus.

You should be proficient with Internet, MS Word, PowerPoint, and Excel, and demonstrate strong customer service, organization, and communication