Resort Front Desk & Guest Experience Agent

Trailborn Hotels & Resorts; Williams (AZ); On-site; USD 21,593 - 30,754; Part time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

A renowned hospitality provider is seeking a highly motivated Guest Services Agent in Williams, Arizona. The ideal candidate will provide exceptional customer service, acting as the first point of contact for guests. Responsibilities include checking in guests, handling inquiries, and resolving complaints to ensure a memorable experience. Preferred qualifications include customer service experience and fluency in Spanish. The role requires flexible hours and offers competitive pay and a range of benefits.

Qualifications

• A valid driver's license is required.
• Previous experience in customer service or hospitality is preferred.
• Fluency in a second language, preferably Spanish, is advantageous.

Responsibilities

• Greet guests upon arrival and check them in accurately.
• Answer guest inquiries and provide information about services.
• Handle guest complaints and resolve issues efficiently.

Skills

Excellent communication skills

Interpersonal skills

Detail-oriented

Ability to work flexible hours

Tools

Microsoft Office

Job description

A renowned hospitality provider is seeking a highly motivated Guest Services Agent in Williams, Arizona. The ideal candidate will provide exceptional customer service, acting as the first point of contact for guests. Responsibilities include checking in guests, handling inquiries, and resolving complaints to ensure a memorable experience. Preferred qualifications include customer service experience and fluency in Spanish. The role requires flexible hours and offers competitive pay and a range of benefits.