Guest Services Pro - Elevate Guest Experience (Flexible)

Hotel Equities; Prescott (AZ); On-site; USD 24,108 - 24,796; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Employee Assistance Program

Career Growth Opportunities

401(k)

Employee Discounts

Flexible schedule

Job summary

A hospitality company in Prescott, Arizona, seeks a dedicated Front Desk Agent to interact with guests in a courteous manner, handle reservations, and resolve any guest concerns. Applicants must have a high school diploma and strong communication skills. Experience with hotel processes is preferred. The role offers competitive pay and excellent benefits including health insurance, vacation pay, and flexible schedules.

Qualifications

• Must be able to speak, read, write, and understand primary language used in the workplace.
• Requires basic computational and computer skills.
• Must have extensive knowledge of hotel services and local attractions.

Responsibilities

• Greet and welcome guests upon arrival and register them.
• Accept payments and maintain a house bank with accurate reporting.
• Promptly respond to and resolve guest complaints.

Skills

Communication skills

Customer service

Problem-solving abilities

Basic math skills

Education

High School diploma or equivalent

Job description

A hospitality company in Prescott, Arizona, seeks a dedicated Front Desk Agent to interact with guests in a courteous manner, handle reservations, and resolve any guest concerns. Applicants must have a high school diploma and strong communication skills. Experience with hotel processes is preferred. The role offers competitive pay and excellent benefits including health insurance, vacation pay, and flexible schedules.