Resort Front Desk Guest Experience Agent

Marc & Rose; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Marc & Rose in Phoenix, Arizona, is seeking a Guest Service Agent for full-time work. This role involves welcoming guests, checking them in and out, and providing information about the resort and local activities.

The ideal candidate will have excellent customer service skills and a high school diploma. Responsibilities include managing transactions and keeping detailed records of guest interactions. Join us to deliver a memorable experience in a luxurious resort setting.

Qualifications

• Customer service experience required, preferably in hospitality.
• Ability to memorize and perform AAA four diamond standards.
• Ability to effectively deal with challenging guests.

Responsibilities

• Greet guests with a friendly welcome.
• Check guests in/out through the system.
• Handle cash and balance an assigned house bank.
• Provide clear, accurate directions to guests.
• Maintain desk resources and keep the area organized.

Skills

Customer service

Tact and diplomacy

Mathematical skills

Knowledge of local area

Education

High school diploma or equivalent

Job description

Marc & Rose in Phoenix, Arizona, is seeking a Guest Service Agent for full-time work. This role involves welcoming guests, checking them in and out, and providing information about the resort and local activities.

The ideal candidate will have excellent customer service skills and a high school diploma. Responsibilities include managing transactions and keeping detailed records of guest interactions. Join us to deliver a memorable experience in a luxurious resort setting.