Guest Experience Leader — Bell Desk & Lobby Operations

Marc & Rose; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Marc & Rose is seeking a Guest Service Manager in Phoenix, Arizona. This role involves leading bell, door, and lobby operations while fostering a premier guest experience. The perfect candidate will oversee a dedicated team, plan group arrivals and departures, and manage all service-related functions, ensuring safety and satisfaction.

The ideal candidate will possess a college degree, have at least two years of resort management experience, and demonstrate strong leadership and decision-making skills. Join us in creating genuine hospitality for our guests!

Qualifications

• Minimum of two years of resort Rooms Division and Guest Service Management required.
• Valid driver's license with a clean driving record.
• Ability to train and supervise staff.

Responsibilities

• Lead operations at the Bell Desk and ensure smooth guest experiences.
• Plan and organize guest arrivals and departures.
• Manage valet and room delivery operations.

Skills

Leadership skills

Communication skills

Quick decision-making

Knowledge of local area

Education

College degree preferred

Job description

Marc & Rose is seeking a Guest Service Manager in Phoenix, Arizona. This role involves leading bell, door, and lobby operations while fostering a premier guest experience. The perfect candidate will oversee a dedicated team, plan group arrivals and departures, and manage all service-related functions, ensuring safety and satisfaction.

The ideal candidate will possess a college degree, have at least two years of resort management experience, and demonstrate strong leadership and decision-making skills. Join us in creating genuine hospitality for our guests!