Guest Experience Specialist — Front Desk

crestline-external; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Crestline-external in Phoenix, Arizona, is seeking a Front Desk Agent responsible for assisting guests with check-in and check-out, answering phone inquiries, and handling special requests. The role requires resolving guest complaints while maintaining positive relations.

Applicants should have a High School diploma or GED and at least one year of experience in a similar position. Join a team where you can grow your career, with potential paths leading to supervisory and management roles.

Qualifications

• Minimum one year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Handle guest complaints ensuring satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Guest relations

Complaint resolution

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline-external in Phoenix, Arizona, is seeking a Front Desk Agent responsible for assisting guests with check-in and check-out, answering phone inquiries, and handling special requests. The role requires resolving guest complaints while maintaining positive relations.

Applicants should have a High School diploma or GED and at least one year of experience in a similar position. Join a team where you can grow your career, with potential paths leading to supervisory and management roles.