Front Desk Agent, Full Time

Millennium Hotel and Resorts UK; Scottsdale (AZ); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Hotel Room Discounts

Employee Assistance Program (EAP)

Descripción de la vacante

The McCormick Scottsdale is looking for a friendly, guest-focused team member to deliver exceptional hospitality at check-in and throughout a guest's stay. You will handle reservations, inquiries, and coordination with other departments to maintain high service standards.

Responsibilities include greeting guests, processing check-ins/outs, and assisting with directions and local recommendations in a fast-paced environment.

Responsabilidades

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.
• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods.
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system.
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.
• Maintain accurate guest records, billing information, and daily financial transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.
• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality.
• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.

Descripción del empleo

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale, hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

About The McCormick Scottsdale

Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona’s most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit – Taking ownership and acting with agility
• Innovation – Continuously improving how we operate and serve
• Progressive & Solutions-Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.

• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods.

• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.

• Process room reservations, modifications, cancellations, and special requests accurately in the property management system.

• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.

• Maintain accurate guest records, billing information, and daily financial transactions.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.

• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.

• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality.

• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.

• Passion for hospitality and delivering exceptional service

• Strong communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment

• Solutions-oriented mindset with attention to detail

• Flexibility to work varied schedules, including evenings, weekends, and holidays

Education

• High school diploma or equivalent required

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.