Resort Front Desk Concierge: Guest Experience

CoralTree Hospitality Group; Oregon; Hybrid; USD 22,000 - 30,000; Full time

Job summary

Sunriver Resort is seeking a Front Desk Coordinator to warmly welcome guests, manage reservations, and assist with daily front desk operations. You will maintain a high standard of service, help guests with information, and support resort guests and members with a friendly, professional demeanor.

The role requires excellent communication, multitasking ability in a fast-paced environment, and a commitment to Sunriver Resort’s core values.

Qualifications

• High school diploma or equivalent.
• Prior hospitality experience preferred.
• At least one year customer service experience preferred.

Responsibilities

• Greets and welcomes guests upon arrival.
• Answers phone and books reservations for resort guests/members.
• Promotes retail sales and accepts payment from guests.
• Gives guests a tour of the facilities if requested.
• Manages entry of guests to ensure only those with a confirmed reservation may enter.
• Provides towels and maintains stock, and disposes of soiled towels as needed.
• Keeps front desk area clean, neat, and organized.
• Answers guests’ questions regarding Cove and Spotted Frog Operations.
• Opens or closes the facility when needed.
• Uses POS system to ring up retail merchandise.
• Performs miscellaneous duties as assigned.
• Follows routine verbal and written instructions.
• Contacts appropriate party if a guest problem is reported.
• Coordinates facility evacuations during weather or health threats.
• Answers incoming guest calls and transfers appropriately.
• Provides general resort information for guests.
• Offers warm and sincere welcome/farewell with use of guest name and eye contact.

Skills

Customer service

Hospitality experience

Communication

Education

High school diploma

Tools

POS system

Job description

Sunriver Resort is seeking a Front Desk Coordinator to warmly welcome guests, manage reservations, and assist with daily front desk operations. You will maintain a high standard of service, help guests with information, and support resort guests and members with a friendly, professional demeanor.

The role requires excellent communication, multitasking ability in a fast-paced environment, and a commitment to Sunriver Resort’s core values.