Guest Experience Front Desk Coordinator (Flexible Schedule)

Sunriver Resort; Sunriver (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Sunriver Resort is seeking a Front Desk Coordinator to warmly greet guests, manage reservations, and support daily reception tasks at The Cove. You will help maintain the resort's AAA Four Diamond standards and contribute to an exceptional guest experience.

The role requires strong communication, a customer-focused attitude, and the ability to work in a fast-paced hospitality environment, including evenings, weekends, and holidays.

Qualifications

• Excellent communication skills (verbal and written).
• Customer service experience is preferred.
• Strong teamwork and listening abilities are required.

Responsibilities

• Greets and welcomes guests upon arrival.
• Answers phone and books pool reservations for Resort Guests/Members.
• Promotes retail sales and accepts payment from guests.
• Gives guests a tour of the facilities if requested.
• Manages entry to the facility to ensure only with reservations may enter.
• Provides towels and keeps inventory stocked.
• Keeps front desk area clean, neat and organized.
• Responds to guest questions about Cove and Spotted Frog Operations.
• Opens or closes the facility when needed.
• Uses POS system to ring up merchandise.
• Follows routine verbal and written instructions.
• Contacts appropriate party when a guest problem is reported.
• Coordinates facility evacuations for weather or health threats.
• Answers incoming guest calls and transfers appropriately.
• Provides general resort information for guests.
• Welcomes and bids farewell to all Sunriver Resort guests with a warm demeanor.

Skills

Excellent communication

Customer service

Teamwork

Listening skills

Education

High school diploma or equivalent

Job description

Sunriver Resort is seeking a Front Desk Coordinator to warmly greet guests, manage reservations, and support daily reception tasks at The Cove. You will help maintain the resort's AAA Four Diamond standards and contribute to an exceptional guest experience.

The role requires strong communication, a customer-focused attitude, and the ability to work in a fast-paced hospitality environment, including evenings, weekends, and holidays.