Cove Front Desk & Guest Services Coordinator

CoralTree Hospitality Group; Sunriver (OR); Presencial; USD 21.000 - 32.000; Jornada completa

Descripción de la vacante

The Cove at Sunriver Resort is seeking a Front Desk Coordinator to warmly greet guests, book pool and resort reservations, and perform basic reception duties to uphold the resort’s AAA Four Diamond standards.

In this fast-paced hospitality role you will provide exceptional service, answer guest questions, manage check-ins/check-outs, ring up retail items, and coordinate facility access with a focus on accuracy and courtesy.

Formación

• High school diploma or equivalent.
• Prior hospitality experience preferred.
• At least one year customer service experience preferred.

Responsabilidades

• Greets and welcomes guests upon arrival.
• Answers phone and books pool reservations for Resort Guests/Members.
• Promotes retail sales and accepts payment from guests.
• Gives guests a tour of the facilities if requested.
• Manages entry of guests to ensure only those with a reservation may enter.
• Provides towels, keeps stock, and disposes of soiled towels when needed.
• Keeps front desk area clean, neat, and organized.
• Answers questions regarding Cove and Spotted Frog Operations.
• Opens or closes the facility when needed.
• Uses POS system to ring up retail merchandise.
• Follows routine verbal and written instructions.
• Contacts appropriate party when a guest problem is reported.
• Coordinates facility evacuations as needed for weather/health threats.
• Answers incoming guest calls and transfers appropriately.
• Provides general resort information for guests.
• Offers warm and sincere welcome/farewell using guest name and eye contact.

Conocimientos

Customer service

Communication

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

The Cove at Sunriver Resort is seeking a Front Desk Coordinator to warmly greet guests, book pool and resort reservations, and perform basic reception duties to uphold the resort’s AAA Four Diamond standards.

In this fast-paced hospitality role you will provide exceptional service, answer guest questions, manage check-ins/check-outs, ring up retail items, and coordinate facility access with a focus on accuracy and courtesy.