Front Desk Lead | Guest Experience Champion

Granlibakken-Tahoe; Tahoe City (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Granlibakken Tahoe is seeking a Front Desk Supervisor to oversee daily front desk operations and lead Front Desk Agents in delivering outstanding guest service. The role includes handling registrations, checkouts, reservations, and issue resolution across a fast-paced hospitality environment.

The ideal candidate brings at least one year of front desk or guest service experience, supervisory skills, and a solid understanding of cash handling and property management systems.

Qualifications

• Minimum one year of front desk or guest service experience.
• Prior supervisory experience preferred.
• High school diploma or equivalent required; hospitality or business education preferred.

Responsibilities

• Supervise and coordinate daily front desk operations.
• Provide leadership and coaching to Front Desk Agents.
• Deliver exceptional guest service at all times.
• Assist guests with check-in/check-out and reservations.
• Resolve guest concerns in a timely, professional manner.
• Ensure accuracy in guest accounts and financial transactions.

Skills

Leadership

Customer service

Communication

Conflict resolution

Computer skills

Cash handling

Organizational skills

Multitasking

Education

High school diploma

Hospitality/business education

Tools

Microsoft Office

Property management systems

Job description

Granlibakken Tahoe is seeking a Front Desk Supervisor to oversee daily front desk operations and lead Front Desk Agents in delivering outstanding guest service. The role includes handling registrations, checkouts, reservations, and issue resolution across a fast-paced hospitality environment.

The ideal candidate brings at least one year of front desk or guest service experience, supervisory skills, and a solid understanding of cash handling and property management systems.