Resort Front Desk Agent - Guest Services & Check-In

Travel + Leisure Co.; Angels Camp (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an;

401k with employer match (subject to资格

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off, parental leave and/or;

Job summary

Travel + Leisure Co. is seeking a friendly Guest Services Associate to welcome guests at our Angels Camp resort from check-in to checkout.

You’ll assist with reservations, provide information about the area, and quote room rates with a warm, attentive approach. The role requires excellent English communication, professional appearance, and strong cash handling skills as you process transactions and balance receipts in a fast-paced front desk environment.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Professional appearance and a positive, can-do attitude.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Excellent communication

English literacy

Cash handling

Multitasking

Attention to detail

Professional appearance

Computer skills

Job description

Travel + Leisure Co. is seeking a friendly Guest Services Associate to welcome guests at our Angels Camp resort from check-in to checkout.

You’ll assist with reservations, provide information about the area, and quote room rates with a warm, attentive approach. The role requires excellent English communication, professional appearance, and strong cash handling skills as you process transactions and balance receipts in a fast-paced front desk environment.