Resort Front Desk & Guest Experience Specialist

Travel + Leisure Co.; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Paid time off

Job summary

WorldMark Angels Camp Resort, part of Travel + Leisure Co., seeks a Front Desk Associate for 1st and 2nd shifts. You will warmly welcome guests, assist with registration, issue keys, and share information about the resort and local attractions.

The role requires a professional appearance, strong communication, and the ability to handle cash, reservations, and guest inquiries in a fast-paced environment. 8am–10pm availability is required.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Professional appearance

Excellent communication

Problem solving

Math skills

Multitasking

Attention to detail

Basic computer skills

Job description

WorldMark Angels Camp Resort, part of Travel + Leisure Co., seeks a Front Desk Associate for 1st and 2nd shifts. You will warmly welcome guests, assist with registration, issue keys, and share information about the resort and local attractions.

The role requires a professional appearance, strong communication, and the ability to handle cash, reservations, and guest inquiries in a fast-paced environment. 8am–10pm availability is required.