Front Desk & Guest Services Expert II

Travel-Leisure-Co; Garden City (ID); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life coverage

Disability

PTO and holidays

Identity protection

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and deliver exceptional service from check‑in to check‑out at the resort. You will quote room rates, assist guests with reservations, and handle cash efficiently with accuracy.

Strong English communication, a professional appearance, and the ability to multitask in a fast paced setting are essential. A friendly, problem‑solving mindset will help ensure memorable guest experiences.

Qualifications

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Professional appearance

English communication

Problem solving

Cash handling

Multitasking

Attention to detail

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and deliver exceptional service from check‑in to check‑out at the resort. You will quote room rates, assist guests with reservations, and handle cash efficiently with accuracy.

Strong English communication, a professional appearance, and the ability to multitask in a fast paced setting are essential. A friendly, problem‑solving mindset will help ensure memorable guest experiences.