Resort F&B Supervisor — Guest Service Leader

Westgate Resorts; Pigeon Forge (TN); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Comprehensive health benefits

Paid time off

401(k) with company match

Daily pay availability

Family-friendly benefits

Wellness programs

Tuition assistance

Résumé du poste

Westgate Resorts in Pigeon Forge, TN, seeks an experienced F&B Supervisor to oversee daily restaurant operations, ensure quality service, cleanliness, and guest satisfaction.

You will supervise team members across shifts, assist the Restaurant Assistant Manager and Restaurant General Manager, and uphold Westgate’s standards of hospitality, safety, and teamwork while driving service excellence in a fast-paced resort setting.

Qualifications

• High school diploma or GED.
• Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Background screen, drug test, and prove eligibility to work in the United States.
• ABC Certification required within 30 days of Hire, must be maintained on a current/valid status.
• Meets state minimum age to serve alcohol.

Responsabilités

• Supervise restaurant operations during assigned shifts to ensure smooth and efficient service.
• Support the Restaurant Assistant Manager and Restaurant General Manager in daily operations and staff coordination.
• Monitor Team Member performance and provide direction, feedback, and coaching to ensure adherence to company standards.
• Greet and engage with guests to ensure satisfaction, address concerns, and resolve issues promptly and professionally.
• Assist with employee training and development to maintain service consistency and compliance with policies.
• Monitor food quality, presentation, and cleanliness standards in both front and back of house.
• Ensure compliance with safety, sanitation, and health regulations.
• Assist in managing cash handling, register accuracy, and end-of-shift reconciliation.
• Maintain communication between the kitchen and service staff to ensure timely and accurate order delivery.
• Support inventory control, restocking, and ordering as needed.
• Assist in preparing shift reports and communicating relevant updates to management.
• Promote teamwork, professionalism, and a positive work environment.
• Perform opening, closing, and other shift duties as assigned.
• Serve as Manager on Duty (MOD) when designated.
• Other duties as assigned.

Connaissances

Lifting up to 50 pounds

Weekend/holiday availability

Background check

ABC Certification

Formation

High school diploma or GED

Description du poste

Westgate Resorts in Pigeon Forge, TN, seeks an experienced F&B Supervisor to oversee daily restaurant operations, ensure quality service, cleanliness, and guest satisfaction.

You will supervise team members across shifts, assist the Restaurant Assistant Manager and Restaurant General Manager, and uphold Westgate’s standards of hospitality, safety, and teamwork while driving service excellence in a fast-paced resort setting.