Restaurant Supervisor

Westgate Resorts; Pigeon Forge (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

401(k) with company match

Daily pay availability

Family-friendly benefits

Wellness programs

Tuition assistance

Job summary

Westgate Resorts in Pigeon Forge, TN, seeks an experienced F&B Supervisor to oversee daily restaurant operations, ensure quality service, cleanliness, and guest satisfaction.

You will supervise team members across shifts, assist the Restaurant Assistant Manager and Restaurant General Manager, and uphold Westgate’s standards of hospitality, safety, and teamwork while driving service excellence in a fast-paced resort setting.

Qualifications

• High school diploma or GED.
• Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Background screen, drug test, and prove eligibility to work in the United States.
• ABC Certification required within 30 days of Hire, must be maintained on a current/valid status.
• Meets state minimum age to serve alcohol.

Responsibilities

• Supervise restaurant operations during assigned shifts to ensure smooth and efficient service.
• Support the Restaurant Assistant Manager and Restaurant General Manager in daily operations and staff coordination.
• Monitor Team Member performance and provide direction, feedback, and coaching to ensure adherence to company standards.
• Greet and engage with guests to ensure satisfaction, address concerns, and resolve issues promptly and professionally.
• Assist with employee training and development to maintain service consistency and compliance with policies.
• Monitor food quality, presentation, and cleanliness standards in both front and back of house.
• Ensure compliance with safety, sanitation, and health regulations.
• Assist in managing cash handling, register accuracy, and end-of-shift reconciliation.
• Maintain communication between the kitchen and service staff to ensure timely and accurate order delivery.
• Support inventory control, restocking, and ordering as needed.
• Assist in preparing shift reports and communicating relevant updates to management.
• Promote teamwork, professionalism, and a positive work environment.
• Perform opening, closing, and other shift duties as assigned.
• Serve as Manager on Duty (MOD) when designated.
• Other duties as assigned.

Skills

Lifting up to 50 pounds

Weekend/holiday availability

Background check

ABC Certification

Education

High school diploma or GED

Job description

Wild Bear Inn places you in the heart of beautiful Pigeon Forge, Tennessee, which is nestled in the scenic Great Smoky Mountains, just minutes from Great Smoky Mountains National Park, the most visited national park in the country. As a member of the Wild Bear Inn team, you will help provide guests with an unforgettable vacation getaway at our ideally situated hotel. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

What You'll Do as a F&B Supervisor:

As a F&B Supervisor a Westgate Resorts you support the management team by overseeing daily restaurant operations and ensuring quality service, cleanliness, and guest satisfaction. This position is responsible for supervising Team Members during assigned shifts, maintaining operational efficiency, and ensuring compliance with company policies and food safety standards.You will demonstrateWestgate’s core values of Passion, Integrity, and Work Ethicin every interaction with guests and team members.

• Supervise restaurant operations during assigned shifts to ensure smooth and efficient service.
• Support the Restaurant Assistant Manager and Restaurant General Manager in daily operations and staff coordination.
• Monitor Team Member performance and provide direction, feedback, and coaching to ensure adherence to company standards.
• Greet and engage with guests to ensure satisfaction, address concerns, and resolve issues promptly and professionally.
• Assist with employee training and development to maintain service consistency and compliance with policies.
• Monitor food quality, presentation, and cleanliness standards in both front and back of house.
• Ensure compliance with safety, sanitation, and health regulations.
• Assist in managing cash handling, register accuracy, and end-of-shift reconciliation.
• Maintain communication between the kitchen and service staff to ensure timely and accurate order delivery.
• Support inventory control, restocking, and ordering as needed.
• Assist in preparing shift reports and communicating relevant updates to management.
• Promote teamwork, professionalism, and a positive work environment.
• Perform opening, closing, and other shift duties as assigned.
• Serve as Manager on Duty (MOD) when designated.
• Other duties as assigned.

Qualifications

What You'll Bring:

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.
• ABC Certification required within 30 days of Hire, must be maintained on a current/valid status.
• Meets state minimum age to serve alcohol.

If you love creating clean, welcoming spaces for guests and want to be part of a resort that values teamwork, growth, and great service.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.