Resort Events & Guest Experience Manager

Cove Property Management, LP; Casco (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

Cove Communities is seeking a Hospitality Activities Manager to design and implement engaging guest programs across properties. You will plan events, manage the Guest Hub operations, and coordinate with sales and Marketing to promote activities.

You will build relationships with vendors and partners, oversee the schedule, and ensure programs run smoothly while aligning with budgets and policies. A strong hospitality background and team leadership is essential.

Qualifications

• 3+ years in hospitality management or directing an activities program
• Recreation degree or related experience preferred
• Proficient with Microsoft Office and social media
• Strong organizational and communication skills
• Ability to build long-term guest and employee relationships
• Analytical and creative approach to problem solving
• Detail-oriented and reliable
• Commitment to serving guests and team members with integrity

Responsibilities

• Design and implement entertainment and activities that delight guests and generate positive feedback at the property.
• Manage and communicate content for social media to Marketing Department.
• Build and maintain relationships with vendors, entertainers, sponsors, community partners, and guests.
• Plan, coordinate, and execute resort events, specialty weekends, and entertainment programs.
• Negotiate, contract, schedule, and oversee bands, performers, specialty acts, and third-party vendors.
• Mange all team members and operations at the Guest Hub
• Manage departmental equipment, inventory, and operational resources including the Sports Complex.
• Schedule facilities for events, working closely with property management to schedule activities.
• Ensure that all events and activity programs are executed smoothly and according to the distributed schedule.
• Work directly with guests and fellow managers to address complaints and rectify issues.
• Work closely with property management to maintain the budget and drive revenue.
• Assist in advertising and promoting scheduled activities/events.
• Update calendar on CampersApp frequently.
• Always Supports and follows Cove Communities policies.
• All other duties as assigned.

Skills

Hospitality management experience

Social media proficiency

Microsoft Office proficiency

Excellent organizational skills

Excellent communication skills

Analytical & creative problem solving

Detail-oriented

Vendor/partner relationships

Education

Recreation degree or Recreation Management Experience preferred

Tools

Microsoft Office

Job description

Cove Communities is seeking a Hospitality Activities Manager to design and implement engaging guest programs across properties. You will plan events, manage the Guest Hub operations, and coordinate with sales and Marketing to promote activities.

You will build relationships with vendors and partners, oversee the schedule, and ensure programs run smoothly while aligning with budgets and policies. A strong hospitality background and team leadership is essential.